At Stotram, owned and operated by KM India Online, we make every effort to ensure that your personal information is protected and handled responsibly.

This Privacy Policy, together with our Terms and Conditions, explains how we collect, use, store and protect the information we collect about you, as well as the rights you may have in relation to your personal information.

Please read this Privacy Policy and our Terms and Conditions carefully. By accessing or using the Website, you acknowledge that you have understood and agreed to the practices described in these policies.

If you wish to exercise your Right to be Forgotten or request deletion of your personal information, you may contact us at connect@stotram.shop or write to us at:

Stotram
Tirupati Apartments, Bhulabhai Desai Marg,
Breach Candy, Cumballa Hill,
Mumbai, Maharashtra – 400026, India
GSTIN: 27CXDPM2381N7ZU

Information We Collect

We may collect information about you, including your name, email address, phone number, shipping address, billing and transaction details, IP address and other information necessary to provide our services, when you:

Visit or browse the Website;
Register on or purchase products through the Website;
Participate in our promotions, competitions, customer surveys or questionnaires; or
Contact us by email, phone or other means.

We may also receive personal information about you from third-party sources, including partners with whom we offer co-branded services or conduct joint marketing activities, as well as publicly available sources such as social media websites.

Such additional information may help us verify the accuracy of the information we hold about you and improve the relevance of our communications, offers and services.

How We Use Your Information

We collect and use your personal information for legitimate business and service-related purposes, including to better understand your requirements and provide you with an improved and personalised experience with Stotram.

We may use your information to:

Personalise our services, offers and promotions;
Operate and manage your online account;
Process your online orders and payments;
Arrange shipping and delivery of your purchases;
Communicate important information regarding your orders, account or Stotram;
Develop, maintain and improve our products, services and Website;
Manage promotions, competitions, customer surveys and questionnaires;
Verify information and help prevent or detect fraudulent or unlawful activity; and
Comply with applicable legal, regulatory and governmental requirements.

We may share your information with carefully selected service providers and partners where necessary to provide our services to you, including payment processors, logistics and delivery partners, technology providers, website service providers and other vendors.

Such third parties are expected to process personal information only for the purposes for which it is shared and in accordance with applicable data protection and confidentiality requirements.

We do not sell your personal information to third parties.

Marketing and Customer Research

Where required, and subject to your applicable consent and preferences, we may contact you by email, SMS, phone or other communication channels regarding:

Offers and information about Stotram products and services;
New collections, launches and promotions; or
Customer research intended to help us improve our products, services and Website.

You may choose whether or not to receive marketing communications from us.

You may opt out of marketing communications at any time by:

Clicking the "unsubscribe" link at the bottom of our marketing emails;
Contacting us at connect@stotram.shop;
Calling us on +91 9619027805; or
Writing to us at:

Stotram
Tirupati Apartments, Bhulabhai Desai Marg,
Breach Candy, Cumballa Hill,
Mumbai, Maharashtra – 400026, India

Please note that even if you opt out of marketing communications, we may continue to send you essential service-related communications, such as order confirmations, payment updates, shipping notifications and other communications necessary to fulfil your orders or provide our services.

Cookies Usage

Our Website uses cookies and similar technologies to improve functionality, understand Website usage and enhance the user experience.

Cookies are small text files containing limited information that are downloaded to your computer, mobile phone or other device when you visit a website. Cookies may allow a website to recognise your device and remember certain information about your visit.

There are generally two types of cookies:

Persistent Cookies

These cookies remain on your device for a specified period or until they are deleted. They may be activated each time you visit the Website that placed the cookie.

Session Cookies

These cookies are temporary and allow Website operators to link actions performed during a browser session. They are generally deleted when you close your browser.

Cookies may help us to:

Enable Website functionality;
Remember your preferences;
Improve Website performance;
Understand how visitors use our Website;
Provide relevant content and advertising; and
Improve your overall browsing and shopping experience.

Strictly Necessary Cookies

These cookies are necessary for the Website to function properly and to provide services that you have specifically requested.

They may enable essential functions such as navigating the Website, accessing secure areas, maintaining shopping baskets and processing certain Website functions.

Analysis Cookies

These cookies help us understand how visitors use our Website.

For example, they may provide information about which pages are visited most frequently, how visitors navigate through the Website and whether visitors encounter error messages.

Where possible, such information is used in an aggregated form to help us improve the functionality and performance of the Website.

Functionality Cookies

These cookies allow the Website to remember choices and preferences you make and provide enhanced functionality.

For example, they may remember certain preferences relating to language, region or other Website settings.

These cookies may also help us provide services you have requested and improve your browsing experience.

Targeting or Advertising Cookies

Where used, these cookies may collect information about your browsing habits and interactions with our Website in order to help us and our advertising partners provide more relevant advertising.

They may also help us measure the effectiveness of advertising campaigns and limit the number of times you see a particular advertisement.

Such cookies may be placed by third-party advertising or technology providers with our permission and may involve the sharing of certain information with those providers.

How Can I Avoid the Use of Cookies?

You can adjust your browser settings to block or restrict cookies. Some browsers also allow you to manage cookie settings for individual websites.

Please note that disabling certain cookies may affect the functionality or availability of some features of the Website.

How Can I Delete Cookies?

You can delete cookies through your browser settings.

Instructions for deleting cookies may vary depending on the browser and device you use. You can refer to your browser's help or settings section for further information.

Currency Conversion

Our Website may use third-party services to process your IP address or related technical information to determine your approximate location for the purpose of displaying prices in an appropriate currency.

Where applicable, your selected currency may be stored temporarily in a session cookie in your browser so that your currency preference remains consistent while browsing the Website.

The session cookie is generally removed when you close your browser.

Your Privacy Rights

Depending on applicable law, you may have certain rights in relation to your personal information, including rights relating to access, correction, updating, deletion or withdrawal of consent for certain processing activities.

If you wish to exercise an applicable privacy right, including a request to have your personal information deleted or to exercise your Right to be Forgotten, please contact us at:

Email: connect@stotram.shop

Address:
Stotram
Tirupati Apartments, Bhulabhai Desai Marg,
Breach Candy, Cumballa Hill,
Mumbai, Maharashtra – 400026, India

GSTIN: 27CXDPM2381N7ZU

We will consider and respond to requests in accordance with applicable law and may need to verify your identity before processing certain requests.

Further Information and Right to Complain

If you have any questions about this Privacy Policy, our Website's use of cookies, the processing of your personal information, or if you wish to raise a privacy-related complaint, please contact us at:

Email: connect@stotram.shop

Phone: +91 9619027805

Postal Address:
Stotram
Tirupati Apartments, Bhulabhai Desai Marg,
Breach Candy, Cumballa Hill,
Mumbai, Maharashtra – 400026, India

GSTIN: 27CXDPM2381N7ZU

We will make reasonable efforts to address your query or complaint within a reasonable period and in accordance with applicable law.

Stotram

Owned and Operated by KM India Online

Tirupati Apartments, Bhulabhai Desai Marg, Breach Candy, Cumballa Hill,
Mumbai, Maharashtra – 400026, India

GSTIN: 27CXDPM2381N7ZU
Email: connect@stotram.shop